Joint scrutiny committee is asked to consider Biffa Municipal Ltd (Biffa) performance in delivering the household waste collection, street cleansing and ancillary services contract for the period 1 January 2022 to 31 December 2022 (2022 calendar year) and make any comments before a final assessment on performance is made.
Minutes:
Cabinet members for Environment and Waste Services (Vale) and Environment (South) presented the report. Also in support were the Environmental Services Technical Team Leader, Head of Housing and Environment, and the Environmental Services Manager. Biffa representative Francis Drew was in attendance.
This contract was of great importance and affected all residents. There were three key areas of performance measured within the report. The overall rating was considered ‘good’, but there were weaknesses that shall be monitored, such as street cleansing. The report was an assessment of performance, and contractual developments and purchase of waste vehicles was not a subject of this particular report.
Discussion was as follows:
Committee were asked to “consider Biffa Municipal Ltd (Biffa) performance in delivering the household waste collection, street cleansing and ancillary services contract for the period 1 January 2022 to 31 December 2022 (2022 calendar year) and make any comments before a final assessment on performance is made”.
Resolved:
Committee considered the performance report and provided their comments. Biffa and officers were thanked for their work and the report was well received. The main comment from committee was that they supported strong communication with residents to improve resolving of reported issues. Members discussed the need to identify responsible parties which can be complex for residents to navigate (for example, County Council, Thames Water, District Council) for different provisions (such as street cleansing, drain emptying, public bins, roads). Committee acknowledged that work was ongoing for this and supported this continuing. Street cleansing was a highlighted concern, but members recognised that work was progressing in this area.
Supporting documents:
01235 422520
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Vale of White Horse District Council
Abbey House, Abbey Close,
Abingdon
OX14 3JE