Joint Scrutiny Committee is to consider the performance of Greenwich Leisure Limited (GLL) in delivering the joint leisure management contract for the period 2022/23 and make any comments before a final assessment on performance is made by Cabinet Members with responsibility for Leisure.
Cabinet Member for Leisure Centres and Community Buildings (Vale), Councillor Debra Dewhurst, and Cabinet Member for Community Wellbeing (South), Councillor Maggie Filipova-Rivers, were present to introduce the report and answer questions.
Supporting officers present were Leisure Facilities Team Leader, Property Assets Manager and Head of Development and Corporate Landlord. GLL representatives present were Gary Starkey and Kevin Williams.
Councillor Filipova-Rivers introduced the report. GLL had been contracted with since 2014. There were differences between South and Vale, but the contract was shared. The management fee had changed for South – a reduction was made due to the Covid support package - see paragraph ten of the report.
Contextually, the reporting year was a Covid recovery year, with impacts still being felt. Energy costs had been the newest development, with little government support (although a new funding scheme was being developed). Uncertainty was still an issue, but to the credit of both councils and the work of GLL, we had kept all services running for residents. The only exception was some tweaks to opening times when needed. Decarbonisation schemes were picking up momentum, which was positive, supported by successful funding bids and contributions. There was a strong relationship between council officers and GLL staff, which was based on check and challenge, with regular meetings held to challenge performance and have frank discussions about challenges to delivery.
Comments to officers and Cabinet members were as follows:
Members debated the need to reassess the customer satisfaction rating as a member made a proposal that the assessment made in the report should be revisited, considering the varying performance of individual centres (for example, reported complaints). It was explained that the current KPTs needs to be adhered to contractually, and it was how GLL were contracted to be assessed at present. Members then agreed that the assessment should remain as it was.
Committee accepted the performance rating in the report of the Head of Development and Corporate Landlord and provided the comments above. Committee would like officers and Cabinet members to work with GLL to:
1. Consider how we look at customer satisfaction as a whole, and
2. Provide a granular look at individual centres in future reporting, where the KPT can be appropriately broken down to that level. This would be for officers to decide the format and what was achievable.