Issue - meetings

The Comments and Complaints Annual Review for 2006/07 is attached.  125 complaints were received at Stage 1 under the Council’s Comments and Complaints procedure and 99 recorded compliments.  The majority of complaints were in connection with the procedures adhered to by Council staff and as part of the Complaints process recommendations will be discussed with relevant service areas to find ways of improving procedures where necessary.  The recording of comments and complaints continues to be seen as a positive way of highlighting residents concerns. 

Recommendation

That the Comments and Complaints Annual Review for 2006/07be received.  

(Time: 4.32pm to 4.46pm)

The Executive received and considered the Comments and Complaints Annual Review for 2006/07.  The review showed that 125 complaints were received at Stage 1 under the Council’s Comments and Complaints procedure and 99 compliments were recorded.  The Executive noted that majority of complaints were in connection with the procedures adhered to by Council staff and as part of the complaints process recommendations would be discussed with relevant Service Areas to find ways of improving procedures where necessary.  This often proved to be time consuming. 

The Executive welcomed the report, believing that the recording of comments and complaints continued to be a positive way of highlighting residents' concerns.  However, Members asked that future reports contained data for the previous year to show trends.  It was noted that the Ombudsman had again found no instances of maladministration against the Council in 2006/07 and had complimented the Council for its exemplary performance in this area. 

RESOLVED

that the Comments and Complaints Annual Review for 2006/07 be received.