Issue - meetings

To receive and consider report 101/09 of the Management Team (attached).

(Time: 2.58pm to 3.05pm)

The Executive received and considered report 101/09 of the Principal Performance Management Officer.  The report set out the council’s performance in the period October to December 2009.  It showed the council’s performance against national indicators, local area agreement targets, and local performance targets.  There was also an analysis of staff sickness and turnover, and a financial commentary. 

The Executive reviewed performance as follows:

• The Executive asked the officer to review the local performance target 333 regarding the number of households prevented from becoming homeless through the issuing of a rent deposit bond or rent in advance.  Councillors suggested the target should be redefined to prevent a high percentage of homeless. 

• In relation to local performance target 318, the accuracy of benefits claims processed, councillors considered that 95 per cent performance was unsatisfactory and the two Executive members appointed to the Ridgeway Shared Services Partnership would be challenging the contractor, Capita, on this.  It was noted that the officers, including the Chief Executive, had met with Capita’s chief officer on this matter recently to demand higher performance. 

• It was noted that there was good news on the performance against the targets for recycling, the collection of residual household waste, and street cleansing; all were on target. 

• Councillors were disappointed that there was no uptake of the loans for home improvements this year, despite publicity on local radio and in the council’s residents’ newsletter, UnValed.  The Executive asked that the publicity was repeated several times in the subsequent issues. 

The Chair asked all Executive members to keep track of performance within their portfolios. 

RESOLVED

that the progress made against performance targets and service plans, and the end of year predictions be noted.