58 Performance monitoring report: October to December 2009 PDF 180 KB
To receive and consider report 101/09 of
the Management Team (attached).
Minutes:
(Time: 2.58pm to 3.05pm)
The
Executive received and considered report 101/09 of the Principal
Performance Management Officer. The
report set out the council’s performance in the period
October to December 2009. It showed the
council’s performance against national indicators, local area
agreement targets, and local performance targets. There was also an analysis of staff sickness and
turnover, and a financial commentary.
The
Executive reviewed performance as follows:
- The
Executive asked the officer to review the local performance target
333 regarding the number of households prevented from becoming
homeless through the issuing of a rent deposit bond or rent in
advance. Councillors suggested the target
should be redefined to prevent a high
percentage of homeless.
- In
relation to local performance target 318, the accuracy of benefits
claims processed, councillors considered that 95 per cent
performance was unsatisfactory and the two Executive members
appointed to the Ridgeway Shared Services Partnership would be
challenging the contractor, Capita, on this. It was noted that the
officers, including the Chief Executive, had met with
Capita’s chief officer on this matter recently to demand
higher performance.
- It
was noted that there was good news on
the performance against the targets for recycling, the collection
of residual household waste, and street cleansing; all were on
target.
- Councillors were disappointed that there
was no uptake of the loans for home improvements this year, despite
publicity on local radio and in the
council’s residents’ newsletter, UnValed. The Executive
asked that the publicity was repeated
several times in the subsequent issues.
The
Chair asked all Executive members to keep track of performance
within their portfolios.
RESOLVED
that the progress made against performance targets and
service plans, and the end of year predictions be
noted.