Decision details

(a)              that the draft Payments Strategy be approved in principle to implement the payments policy;

(b)              that the following policy which underpins the payments strategy be adopted:

“The Council will adopt and implement a Payments Strategy which will deliver the following policy:

·        Cost effective channels will be developed and marketed to encourage as many customers as possible to self-serve or use our call centre services

·        Customer service will be, as far as is practicable, coordinated and process managed to ensure a quality consistent service

·        Opportunities will be taken through process and workflow re-design to create cashable and non-cashable efficiencies

·        The Council will continue to develop access channels which reflect the changing preferences of our customers”