Agenda

Five Councils Partnership Corporate Services Joint Committee - Wednesday, 6 October 2021 2.00 pm

Venue: Informal, virtual meeting

Note: This meeting will be broadcasted live here:https://www.youtube.com/c/southandvalecommitteemeetings 

Items
No. Item

1.

Opening announcements

For committee members to receive opening announcements.

2.

Nomination of the Chair

For the current chair, Councillor Wyke, to nominate a chair for this meeting.

3.

Nomination of the Vice Chair

For the nominated chair for this meeting to nominate a vice chair.

4.

Chair's announcements and urgent business

To receive notification of any matters which the chair determines should be considered as urgent business and the special circumstances which have made the matters urgent, and to receive any announcements from the chair.

5.

Apologies for absence

To receive any apologies for absence and notification of substitute members.

6.

Declarations of interest

To receive any declarations of disclosable pecuniary interests in respect of items on the agenda for this meeting. 

7.

Notes of the last meeting pdf icon PDF 323 KB

The notes of the informal meeting on 7 July 2021 are attached for committee members to note.

REPORTS FOR COMMITTEE MEMBERS TO NOTE:

8.

Capita performance report pdf icon PDF 1 MB

For committee members to note the report. Capita representatives will be present to answer questions.

9.

Capita Presentations and Discussion

Capita will present to committee members on the following:

 

a.         Contact Centre capacity

b.         Contact Centre Quality of Service

c.         Financial Accuracy of Housing Benefit Claims

d.         Questions from the Committee

10.

Annual Plan Update pdf icon PDF 404 KB

Committee members to note the report. Capita representatives will be present to answer any questions.

Additional documents:

11.

Client team budget pdf icon PDF 340 KB

For committee members to note the report.