Decision details

Customer relations management - to use the approved funds to procure a solution

Decision Maker: Cabinet member for corporate services and transformation

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To approve additional funding of £42,709 for the purchase of a Customer Relationship Management (CRM) software package, under 6.4 of the council’s Scheme of Delegation to Officers.


The authority to approve the purchase of a CRM solution is delegated to the Head of Corporate Services in Consultation with relevant Cabinet Members (Cabinet December 2021).  


To approve the purchase of a customer relationship management (CRM) solution at cost of £37080 per council in year 1 and £42780 per council in year 2. A one-off implementation cost of £39,050 per council.


The contract is a joint software licence agreement between Vale of White Horse District Council, South Oxfordshire District Council and GOSS Interactive.


The council has run a procurement evaluation using the GCloud 12 framework (RM 1557.12) for cost comparison and suitability of solution and the outcome is to award to Goss Interactive under a call-off contract for 2 years (with the option to extend for 2 periods of 12 months). The award is made on the basis of the most advantageous to the councils.

Publication date: 12/07/2022

Date of decision: 08/07/2022

Effective from: 20/07/2022

Accompanying Documents: